The Scientific Study Of Behavior And Mental Processes

Pyschology â€Å"The scientific study of behaviour and mental processes in humans and animals† (Scottish Qualifications Authority, 2001). This assessment essay will cover the four major schools , its development of it , key features that characterise each of the four schools of thought, the historical context and an evalution. The Psychodynamic approach includes all the theories in psychology that see human functioning based up on the interaction of drives and forces within, the person , partly unconscious , and the between the different structures of the personality. Sigmund Freud (1856-1939) is believed to the founding fathers of this approach along with the Viennese physician Josef Breuer (1842-1925). Breuer had found hysteria in a patient, a medical condition which effect women in particular including symptoms of paralysis , forgotten moments and painful incidents. Breuer treated the famous case of Anna’O who suffered these symptoms. Freud’s theories radically altered the way the individuals understand the mind and the behaviour and the theory developed for psychological problems was the first idea on the talking therapy. In addition this approach as a whole includes all theories that were based on his ideas. Carl Jung (1964) was an early supporter of Freud’s ideas as he shared his interest in the unconscious Erikson (1950) he was also influenced by his ideas but Freud was Id psychologists and he was an Ego Psychologists. Freud has many key features which he related to thisShow MoreRelatedPsychology Is The Scientific Study Of Behavior And Mental Processes1560 Words   |  7 PagesPsychology is the scientific study of behavior and mental processes (Rathus, 2010, p.5). In my Psychology class I learned about multiple brain experiments and I also learned a lot of things about myself that I never thought of or crossed my mind. Things like being a procrastinator and letting things stress you out doesn’t do any good, they can only harm you. Even though there is positive stress in this world, I believe negative stress outweighs the good stress in the world. The 3 biggest areas thatRead MoreHow Psychology Is The Scientific Study Of Behavior And Mental Processes849 Words   |  4 PagesWhat is psychology? The definition of psychology is the scientific study of behavior and mental processes. There are three key terms in the definition of psychology – science, behavior, and mental process. Psychol ogy uses systematic methods to observe human behavior and draw conclusions. Behavior is anything that we do that is visible by another person, and mental processes are the thoughts and feelings that we experience but that are not noticeable by another person. For thousands of years, peopleRead MorePsychology as a Science1163 Words   |  5 PagesPsychology is the scientific study of the behavior of individuals and their mental processes. (Fuchs amp; Milar, 2002). But what makes it a scientific study? First of all, why not? Nowadays the idea of psychology as a science seems so natural to us, but it was not always like this. The late-eighteenth-century declaration that a true scientific study of the mind was not possible posed a challenge that was answered in the nineteenth century when the possibility of a scientific study of mind emergedRead MoreWhat is Psychology?925 Words   |  4 PagesIn 1929, psychology was defined as the study of consciousness. From about 1930 to1970, the definition of psychology changed with dealing more with the scientific study of behavior. From about 1970 on, psychology was defined as the scientific study of behavior and mental processes. However, according to nowadays definition of psychology, it could be defined as the study of the behavior and human mind. Factors which influencing our behavior include physical, emotions, thoughts and social. It can helpRead MoreEssay about Definition of Psychology714 Words   |  3 PagesDefinition of Psychology The term psychology comes from two Greek words: psyche, which means 1. The spirit or soul. 2. The human mind. 3. In psychoanalysis, the mind functioning as the center of thought, emotion, and behavior. And logos, the study of. or according to modern researches science These root words were first combined in the 16th century, at a time when the human soul, spirit, or mind was seen as distinct from the body. Definition of Psychology: Read MoreFoundations of Psychology Essay763 Words   |  4 PagesFoundations of Psychology According to science philosopher Thomas Kuhn, the ongoing development of scientific paradigms is responsible for scientific progress. A scientific paradigm has three basic characteristics: a series of assertions that provide a model of the object of study, a group of common metaphors that assist with comprehension of the object of study, and a methodology that is accepted by the scientific community to provide legitimate and valuable data when carried out correctly. Within the socialRead MoreThe Diverse Nature Of Psychology1200 Words   |  5 Pages The Diverse Nature of Psychology Name Institution The Diverse Nature of Psychology Introduction Psychology consists of a wide collection of diverse concepts, which influence its precise nature that includes the study of behavior and mind in different organisms. Ideally, these organisms range from the most complex to the most primitive. In essence, diversity involves recognizing the variability of characteristics, which make people unique such as their physical appearance, partnered/maritalRead MoreFundamentals of Research Methodology1216 Words   |  5 PagesMethodology Paper Psychology is a discipline which seeks to study the thoughts and actions of men in a scientific way. Science is a marvelous development in the history of human thought. The American Heritage Dictionary defines psychology as the science dealing with the mind, mental and emotional processes, and the science of human behavior. It defines science as systemized knowledge derived from observations and study. Scientific study is a way of understanding life and developing theories basedRead MoreAdolescent Psychology Essay 31067 Words   |  5 Pagescommon questions asked by students new to the study of psychology is What is psychology? Misperceptions created by popular media as well as the diverse careers paths of those holding psychology degrees have contributed this confusion. Psychology is both an applied and academic field that studies the human mind and behavior. Research in psychology seeks to understand and explain thought, emotion, and behavior. Applications of psychology include mental health treatment, performance enhancement,Read MoreThe Biological Approach : Mental Processes And Behaviors1356 Words   |  6 Pagesexamines mental processes and behaviors by focusing on genetics and physiology. Psychologists who use the biological approach believe that mental processes and behaviors are caused and explained by activity between the nervous system and the brain. The biological approach is very scientific; therefore, psychologists can perform consistent, measureable experiments to examine how our genes, neuronal activity, and neurotransmitters interact with our environment and how they influence our mental processes

Model Cv Free Essays

Utkarsh Bhardwaj Human Resource Management EDUCATION BTECH Class XII Class X INDIAN INSTITUTE OF TECHNOLOGY ,KHARAGPUR Rajendra Vidyalaya , Jamshedpur Rajendra Vidyalaya , Jamshedpur Deemed University CBSE CBSE 77. 1% 2009 87. 5% 89% 2004 2002 WORK EXPERIENCE India Bulls ? Worked at India Bulls at Nasik Factory ? Secured highest project rating in the project team ? Conducted Integration test at Nasik Factory and Relaid the plan for compressor simulation June 2010june 2012 AWARDS ACHIEVEMENTS ? Secured project rating of 4. We will write a custom essay sample on Model Cv or any similar topic only for you Order Now 6/5 at India Bulls Professional 2011 ? Awarded â€Å"Best Employee for the monthâ€Å" in july 2011 ? Secured 99. 86 percentile in Cat 2011 and 99. 87 in XAT 2011 ? Secured ALL INDIA RANK 412 in IITJEE 2005 and ALL INDIA RANK 945 in AIEEE 2005 Academic ? Secured Admission into INDIAN INSTITUTE OF TECHNOLOGY KHARAGPUR ? Published paper in â€Å"Fuel Combustion† in Alankar â€Å" Magazine of IIT KGP Participate Won Bplan competition held at kshtij 2007 Extra Won Antakshari competition held in intra department fest in IIT KGP Curricular ? Academic Projects ? ? Conducted a study to analyse HR Size ,structure and status of HR at TATA STEEL ? Identified the variations in the HR functions and its impact XLRI ? Published pa . ? Published paper on â€Å" Bio Mechanics and combustion fuelâ€Å" in IIT KGP’s â€Å" Alankar† ? Conducted a study on incentive schemes of Deutche Bank ltd Magazine ? Analysed the business impact and effectiveness of these schemes ? Published paper on â€Å" Fuel –less Electricity† in kshitij 2006per on â€Å" Bio Mechanics and ? A fuelâ€Å" in IIT various IR issues that arose combustion nalysed theKGP’s â€Å" Alankar† Magazine at different stages Published paper on â€Å" uel –less E of † angern as a quality ? Conducted a study on theFbehaviour lectricity† i† kshitij 2006of an individual in different 2011 2011 2005 2005 2005 2007 2012 contexts ? Analysed the effect of Appreciation in the organisational context and cross cultural context OTHER INTERE? TS S Food ? Currently member of Infracom of XLRI and conducted Valhalla competition Sports Songs ? Like playing foot ball ? Social work ? Won Antakshari competition at IIT KGP Participated in 3 day village exposure trip by TSRD UTKARSH BHARDWAJ | 105, TFEMR, XLRI, Jamshedpur| h12120@astra. xlri. ac. in 2012 2012 2003-7 2011 How to cite Model Cv, Essay examples

Sociology and Friends free essay sample

How Can I Help My Friends Realize Their Value How Can I Help My Friends Realize Their Value Words: 713 The value of friendship is said to be the greatest one among mankind. True friends make others realize their true value. Trying to make someone realize their value can be a difficult process because they might not even realize it themselves. Showing someone how important they are will result in them being a stronger person and in you being a better friend. Friends are meant to help others out in times of need and by doing so we need to show our friends their true value and accomplishing such a task may at times prove to be difficult. Having true friends is very important as it gives us the chance to get advice in times of need, a shoulder to cry on and the ability to share the happiest moments of our life. We will write a custom essay sample on Sociology and Friends or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In all of this we sometimes forget to show others how important they are to us and this can degrade the friendship over a period of time. In today’s fast society there is just not the time to take out and relax. We live in a world that is moving at a very fast rate and taking out time for loved ones usually gets put on the back burner. We need to take out time for our friends and show them their importance but also do something genuinely for them from the bottom of our hearts. We need to put them top on our priority list because value is only given to something that is at the top of our lists. We are investing time with them and it not only shows how much time you want to spend with them but also how you truly value them. Realizing someone’s importance can be hard but once we lose them it suddenly becomes clear to us. We need to give our friends respect because without respect you will not get any back and it just shows, â€Å"you care†. Friends share their most inanimate secrets and help each other out in times of need. This is actually a very important part in friendship because with sharing your problems with your friend it shows that you trust him or her enough to be sharing it with them in the first place. This also shows that you value their advice. You are open to them and you give them the courage to come and talk to you which shows them how important they are in your life and you challenge yourself by giving a part of yourself to them. You need to acknowledge them in such a way by showing them that they are of some importance to your life; and without them it would be difficult for you to go on in life. Show your friends that you truly appreciate them and you are grateful that they are there for you. We should stop looking for the flaws in other individuals. As a society we follow social norms and due to that we like to look for flaws in others, bring others down or show others that we are better than them. In the process of doing so we are bringing other individuals down and abating their value. We need to show our friends that we worry for them and when they are afflicted pain so are we. We need to show our support for them every step along the way and if they are in pain and suffering not look down up upon them but help them bring their head up high and give them the confidence that they are in need of. Friendship is a strong relationship that needs time and energy just like any other relationship in the world. We need to take out time for our friends and help them in desperate times of need. We need to view them as our partners instead of a burden or responsibility that we have to fill. As a society now days we view friendship as harmful at times because of fear that our friend might beat us in any competition of any kind but that is because trust is lost and when we start trusting each other and giving respect these problems will go away on their own. Give values to your friends as than they will realize their true value.

Lord Of The Flies Chapter 4-7 Notes Essays - English-language Films

Lord of the Flies: Chapter 4-7 Notes Lord of the Flies: Chapter 4-7 Notes 1. When the fire goes out it symbolizes the loss of all remaining civility and the beginning of absolute savagery. The fire was the boys' only link to the past, as it was the one true technology they had. Fire symbolizes man's domination and manipulation of nature. As the fire goes out the boys are no longer people, but animals. It is also important to note that the fire was voluntarily allowed to die. This tells us that the boys voluntarily became savages, so this represents not only the loss of a civilized society, but also the betrayal of it. When the fire goes out, it also signifies the loss of hope. If the boys believed that they would be rescued, then they would not allow the fire to go out. Again, because of the fire being let out voluntarily it also represents the betrayal of hope. When the fire goes out, the boys no longer want to be a part of civilization or be rescued by it. 2. The beast from the air is a dead man, who is attached to a parachute, falling from the sky. The beast from water is a figment of their imagination. Once again the loss of civilization and the old ways are represented. The dead man in the parachute, falling slowly, from the old world and civilization, represents the steady decline of the old ways which have been implemented in the new society and therefore the distinction of being civilized itself and the death of it. The beast represents mankind's fear of an outside threat as well as the evil and wrong doing that mankind brings upon itself. Fear of an outside threat has been a characteristic that mankind has had ever since we walked on two legs. Ancient peoples saw demons, and now many people claim to see UFO's and aliens; it is quite plausible that a very primitive society would see a beast. As evil and fear are created from man, so is the beast. The beast, being a fictitious creation of man and one that appears in every society, becomes no longer a physical entity, but a fear rooted deep in the human psyche; perhaps a fear of ourselves. 3. The parachute symbolizes the forces of human behavior that attempt to hold the fabric of society intact. The parachute, however, fails to hold society afloat indefinitely. The parachute slowly loses to nature (in this case gravity, but symbolically mankind's animal instincts and desires). This conclusion can be drawn because the parachute is carrying a dead man, who of course represents the old way and civility. Perhaps it could be also concluded that the parachute symbolizes the last efforts to maintain a civilization that has already died and cannot be saved. Because the parachute symbolizes efforts to save civilization on the island, it can be related to Ralph, Piggy, and Simon. The parachute, however, does not represent these characters, but rather what they themselves in turn represent; leadership, knowledge and kindness. 4. When Simon says, "You'll get back alright...", he means to say that the beast is a figment of the imagination and cannot harm anyone; therefore, they will get back without a beast preventing their return. Golding puts Simon's words in such a manner so that they have a connotation of sarcasm and annoyance. I believe that this was done to give the reader a hint of Simon's unspoken knowledge. Simon knows that the beast is fictitious, in fact Simon knows what the beast represents. He is annoyed by the general ignorance of the boys on the island and knows that when they return, they themselves will bring the beast back; only it won't be the beast that they think they know. 5. Jack was unable to kill the pig because he still had traces of civility left in him. The savage part of him drew him to kill the pig, but did not fully dominate and he was unable to kill the pig. Society teaches us from a young age that it is not only wrong to kill, but disgusting. He was not ready to stain his hands with the blood of another living creature and to abandon his morals. He took a large step towards savagery by deciding and nearly bringing himself to kill the pig, but was not ready to complete the journey; not yet. 6. Piggy's glasses are significant as a symbol of knowledge. Piggy also represents knowledge, and he is blind, basically useless without them. Piggy

Legal Gun Ownership

Legal Gun Ownership In the US, the increase in cases of gun violence has generated heated debates over legal gun ownership (Krouse 33). Thirty-three states permit its lawful citizens to own firearms. The Right to Carry (RTC) law allows law-abiding citizens to be issued with gun permits. Critics assert that the current increase in the number of gun related crimes results from the country’s lenient gun ownership law.Advertising We will write a custom essay sample on Legal Gun Ownership specifically for you for only $16.05 $11/page Learn More According to critics, appropriate gun policies and legislations would reduce the ever-increasing cases of violence in our society. However, those who advocate for gun ownership have challenged the belief that amendments of gun ownership laws would reduce the number of criminals with firearms. Proponents assert that having more guns in private hands would reduce the level of crimes. Based on the above arguments, this paper seeks to high light the reasons why gun ownership law should not be amended.  My position differs from those who propose that gun legislations should be reviewed. I believe that the introduction of gun control measures in the US would violate the people’s rights as stipulated in the US constitution. This implies that the government is obliged to safeguard individuals’ rights by ensuring that all Americans are allowed to protect themselves, their loved ones, and their properties. Gun rights advocates estimate that up to 3.6 million defensive uses of gun are reported annually (Ferro 153). According to the US Department of Justice, the figure is said to be higher since most self-defense scenarios go unreported. Through these incidences, it is a fact that citizens can successfully defend themselves with guns. Similarly, individuals who own guns should be aware of these rights, and acknowledge that the right of an individual to own and bear arms is not just a slogan but central part of the Second Amendment. In the society, several factors influence the prevalence of crime and violence. Poverty, drug abuse, and psychological issues are the major factors to blame for the increase in the rate of gun related violence in our societies. Similarly, unavailability of strict gun law has been blamed for the increase in the murder and suicide cases in the US (Roleff 90). Sociologists suggest that relevant stakeholders should tackle with these underlying issues for the gun related violence in our society to reduce (Sheptycki 310). Researchers have indicated that if gun control were enacted in the US, law-abiding gun owners would reduce in number. On the contrary, the number of criminals with guns might not reduce.Advertising Looking for essay on common law? Let's see if we can help you! Get your first paper with 15% OFF Learn More It is postulated that if private gun ownership was banned, criminals would still access these weapons using other illegal means. This implies that crime rate might increases, as criminals would be the only ones armed leaving the public unprotected. Through these recommendations, gun proponents argue that the current gun legislations are the most effective means of reducing crime if they are fully implemented. I believe that if more citizens that are law-abiding own more guns, criminals would be more scared to commit acts of violence. This theory bases its effectiveness on the fact that criminals fear to attack armed individuals. According to classic and neoclassic theories, criminals are rational individuals who can reduce the violent acts if the perceived costs of crime prevail over the perceived gains from committing a crime (Wintemute 156). This implies that an increase in the number of legally permitted guns would lead to a reduction in gun related violence and crimes due to the increase in the cost of committing such crimes. Similarly, research findings indicate that states that enforce laws permi tting legally abiding citizens to carry concealed guns have realized a drop in crimes and violence. The drop in crimes and violence is attributed to reactions criminals, especially those without guns, respond to when the cost of committing crime increases. Notably, it has been pointed out that criminals shift their criminal activities to conducive states without RTC laws when RTC laws are enacted in specific states. In some instances, criminals have shifted to other types of crimes such as larceny because of enforcement of RTC laws. In this regard, the government should stop its initiatives of trying to implement tougher gun control measures. Instead, the government should increase sentencing penalties and waiting periods to discourage criminals from committing their wrongful acts. Those who oppose RTC laws have presented several arguments as to why allowing law-abiding citizens to carry concealed guns is dangerous (Lott William 36). According to their opinions, the concept that in crease in the ownership of guns by the citizens would reduce crime is based on limited researches. These individuals believe that more researches should be carried out to substantiate on such claims. Similarly, these individuals believe that there are many unlawfully guns being carried before the law. Therefore, an increase in the number of permitted guns does not mean that the level of protection would increase. Instead, they suggest that the increase in the number of legally permitted guns would increase the pool with which criminals would access guns.Advertising We will write a custom essay sample on Legal Gun Ownership specifically for you for only $16.05 $11/page Learn More Another reason why I believe gun legislations should remain unrevised is that gun industries contribute huge revenue to our overall GDP. In the USA, gun industries manufacture several guns for sale in the country and overseas. Through this, several jobs and taxable proceeds have bee n generated improving on our economy. Although gun control proponents suggest that the negative effects of private gun ownership in the society outweigh these benefits, it should be noted that the gun industry has every right to rear up and fight back as tobacco industries.  In conclusion, we should acknowledge that if tough gun control laws are enacted other problems would arise. Similarly, we should dismiss the gun legislation myths and believe in scientifically proven facts. It might be true that the removal of guns would reduce gun related violence, murders, and other crimes, but such moves will make it easier for criminals to prey on weaker citizens who would find it difficult to defend themselves. Similarly, we should note that the number of suicides and homicides would not reduce with the removal of guns. As an alternative, we should note that there are several unpreventable options people would explore to commit homicides and suicides. For instance, if the number of guns o wned by the public is reduced, individuals opting to commit suicides and homicides would turn to other means that might endanger the lives of other individuals in ways that shooting do not. Equally, we should let the public decide on whether gun control legislations are appropriate, as interferences with these laws would not only be against their constitutional rights, but would also undermine the returns gained from the gun industries. Ferro, Geffry Gun shows across a multistate American gun market: observational evidence of the effects of regulatory policies. Inj Prev 13.4 (2006): 140-155. Print.  In this journal, Ferro explores several effects of gun legislation across several states in the US. Krouse, William. Gun Control Legislation. Congressional Research Service 1.12 (2012): 1 118. CRS. Web.  The journal focuses on several researches that have been done on private gun ownership.Advertising Looking for essay on common law? Let's see if we can help you! Get your first paper with 15% OFF Learn More Lott, John, and William Landes. Multiple Victim Public Shootings, Bombings, and Right-to Carry Concealed Handgun Laws: Contrasting Private and Public Law Enforcement. Social Science Research Network Working Paper Series 1.1 (1999): 22-56. Cite You Like. Web.  Lott and William highlight several cases of public shooting in the US in a bid to bring into light the dangers of private gun ownership. Roleff, Tamara. Consensus statement on youth suicide by firearms. Archives of Suicide Research 4.1 (1998): 89-94. Cite You Like. Web.  This journal examines the prevalence of youth suicides by firearms in the last few years. Sheptycki, James. Guns, crime and social order. Criminology and Criminal Justice 9.3 (2009): 307-336. Cite You Like. Web.  This journal compares the relations between violence in the society and the number of guns owned by the citizens. Wintemute, Garen. Gun shows across a multistate American gun market: observational evidence of the effects of regulatory policies. I nj Prev 13.3 (2007): 150-155. Cite You Like. Web.  In this journal, Wintemute explores several effects of gun legislation across several states in the US.

When Is Military Force Justified

When Is Military Force Justified Too Much, Too Often – the Giant Military State We Live In It’s a sad fact that this beautiful, magical world has become a military state. We just hear about it so much these days due to social media and the Internet. Because of greedy, immoral people, the assumed solution to today’s many problems, especially between countries, is war – killing, genocide, torture, violence, and suffering. It’s frightening how often a country relies on military force to defend its country’s major multi-billion dollar enterprises – like ones refining crude oil, and mining other valuable entities such as metals and gemstones. MLA ESSAY EXAMPLE WAR AS SEEN THROUGH THE MEDIA War as an Assumed Solution to Today’s Many Problems When exactly is military force justified? Is it ever justified? The answer lies, of course, in the eyes of the beholder. But when one considers the tumultuousness nature of today’s world, they eventually come to the realization that, yes, military force is often justified. The important question, however, is when it’s justified. Before answering this question and arguing for when exactly military force is justified, it’s important to consider what comprises â€Å"military force.†   It is when a country’s military, also known as its armed forces, has no other choice but to use deadly force and weapons to support the interest of the state and of its citizens – its main function. This means casting fire on the enemy, dropping bombs from planes, detonating nuclear warheads, even resorting to biological warfare. Military Force Is Justified When There Is an Impending Threat to One’s Borders So, when is military force justified? For one, when there is an impending threat to one’s borders. If a country is on the verge of being invaded, it has the right to use military force. When a country’s citizens are on the brink of being slaughtered, the country as a whole should be able to resort to military force. It comes down to defending one’s way of life, not lying down and dying. Fighting for one’s borders, freedom, safety, and happiness is surely one reason to use violence and weaponry as a means for peace, though it does sound like a contradiction. In World War II, the Japanese attacked Pearl Harbor – and rather than doing nothing, which would assuredly invite similar attacks and possible invasion, America went to war against the Axis Powers. The country came together and stood up for its right to freedom and happiness; it meant that no country would attack America and get away with it. This is one prime example of when military force is ju stified. Secondly, military force is also justified when a larger, wealthier and more powerful country or group of countries threatens invasion, invades or attacks a less powerful country. For example, in 2008, Russia attacked the former Soviet Republic Georgia. It was the typical David vs. Goliath scenario. Russia accused Georgia of foul play against the autonomous republic to the south, and sent in troops to negotiate â€Å"peace.† Instead, Russia got whatever it wanted, a buffer zone between Russia and the Middle East, in turn bullying the small country into submission. Military force was not justified on the part of Russia, but Georgian military forces surely had the right to defend its motherland. And Georgia was not a NATO country, like Turkey, the United States, the United Kingdom, France and many other countries with powerful armies that could have used military force to defend the weaker, less powerful and wealthy country of Georgia. This is a classic case of how military forc e should be enacted when it’s justified. A big, powerful country was bullying a small country that could not defend itself; therefore, it had the right to resort to military force. To conclude, military force is, unfortunately, a reality in today’s world. But the lines of what â€Å"justifies† it are quite blurry. What is wrong in one country’s eyes are righteous in another’s. That is the tragedy of our times. But as long as there is good in the world, as long as there are countries like the United States, France, Ukraine and Germany and others that stand for peace and Democracy, good will prevail over evil. Though not without too much bloodshed and hatred along the way. We can only hope and plan for the world with no war, though it is quite unlikely to happen anytime soon. We can be sure of that fact.

Anthropology Essay Example | Topics and Well Written Essays - 750 words - 9

Anthropology - Essay Example The cuts that congress has put on the food stamp program are oppressive to those individuals who rely on this program to ensure that they make their ends meet (Wallbank). Because of the cuts that have been instituted, it will make it much harder for individuals to ensure that they keep their families well fed, and it is a fact that many of the people who rely on this program might end up going hungry. It can be said that if one were to consider this according to the Marxist principle, one will find that Congress, many of whose members are well off members of the society, is making an attempt to maintain the current status quo through denying the poor a means through which they can be able to improve their lives. The current social and economic institutions as they exist in American society have suited the needs of the elite within this society and this is the reason why many of the latter would like it to remain as it is. The cuts of finding can be considered to be a relationship between the elite and the masses who are involved in the economic process and the best example that can be stated of this concept is related to the concept of a correlation between a master and a slave. It is a familiar Marxist belief that the economic structure of a society has an effect on its political structure, and as such, the elite, being the one who run the economy, have the power to ensure that they influence every aspect of the lives of the people within the society. The fact that Marxists are all in accord that social class has a direct effect on the economy is fundamental because it shows how societies develop within their own contexts (Ouyang 643). In the long run, it is the elite which benefits because they are the ones who will get the services derived from the money that is saved. The large corporations have come to dominate the globe in a variety of ways that cover the entire social life of societies. It is a fact that the corporations which have a global influence

Londons 2012 Olympics Essay Example | Topics and Well Written Essays - 3000 words

Londons 2012 Olympics - Essay Example Specifically, this essay would present economic, social, cultural and environmental impacts of the developments in the Olympic site to London. Finally, important issues and concerns pertinent to the Olympic site development in relation to tourism would also be revealed. The Olympic games originated in Olympia, Greece from as early as 10th or 9th century B.C. The name ‘Olympic’ came from the word ‘Olympiad’ which means â€Å"an interval of four years between celebrations of the Olympic Games, by which the ancient Greeks reckoned dates†. (American Heritage 1) The founder of the Olympic Games is ‘Pelops’, named after an island in Greece where Olympia is located. (Ancient Olympic Games par.1) The Olympic games are classified into Summer and Winter games; where winter games are catered to winter sports as contrasted to summer games which incorporates sports that date back to the Ancient Olympic games. â€Å"In the Summer Games, athletes compete in a wide variety of competitions on the track, on the road, on grass, in the water, on the water, in the open air and indoors, in a total of 28 sports. The Winter Games feature seven sports practiced on snow and ice, both indoors and outdoors.† (The Modern Oly mpic Games 2) The bid for the Olympic site in 2012 was decided on as early as July 2005 with five countries bidding for holding the Olympic Games. The five bidding countries are: Moscow, New York, Madrid, Paris, and London. According to BBC Sport (par. 10), â€Å"news of Londons victory delighted flag-waving supporters who had gathered in Trafalgar Square and Stratford in the East End of London, where the new Olympic park will be built.† In its plans for the development of the Olympic site, the official site of the London 2012 Olympic and Paralympic Games specifically emphasized that â€Å"London put sustainability at the heart of its bid for the 2012

The Importance of the Study of Literature to the Christian Essay Example for Free

The Importance of the Study of Literature to the Christian Essay After listening and reading lessons about the importance of the study of literature to the Christian, I agree with the fact that electronic media, mainly television is not valuable to study literature and there are two reasons that can validate my opinion. First of all, electronic media makes the society gets lazier. It is due to the fact that Lesson 2 states when people watch television, everything is done for them. People only use the emotional side of their brain and they do not have to think logically. As a result, people are getting lazier because they just accept without thinking by their own will. Second, people today are becoming reliant upon over using electronics. When it comes to actually hands on learning, people need to think for themselves and form images and then they can totally comprehend. Unlike watching television goes to short-term memory, it goes to long-term memory. For instance, it has always been benefiical for me to learn from reading and mirroring practice. When I was a seventh grader, my history teacher let us watch a documentary about modern history. I was dozing off in the middle of class. Also, during watching the documentary, it was easy to be distracted and let my attention wander. Hence, I could not concentrate on my class material and the memory was lasting no longer. It shows that studying with electronic media is not effective. Consequently, studying through electronic media is not essential to learn literature because society is becoming lazier by the day using electronic media to study and reading allows people to do critical thinking. If people start to realize that they do have choices, people should not have to depend on electronic media, especially television to study. All in all, people can think logically with their own volition and make their own decisions.

The Importance of Stories in Borders by Thomas King Essay example --

In Thomas King's short story "Borders," a Blackfoot mother struggles with maintaining her cultural heritage under the pressure of two dominating nations. Storytelling is important, both for the mother and for the dominant White society. Stories are used to maintain and pass on cultural information and customs from one generation to another. Furthermore, stories can be used both positively and negatively. They can trap individuals into certain ways of thinking, but they can also act as catalysts that drive social change within society. Stories are a means of passing on information, acting as a medium to transport cultural heritage and customs forward into the future. In his essay titled "You'll Never Believe What Happened," King says that, "The truth about stories is that that's all we are† (King Essay 2). Contained within this statement is a powerful truth: without stories, a society transcending the limitations of time could not exist. Cultures might appear, but they would inevitably die away without a means of preservation. Subsequent generations would be tasked with creating language, customs, and moral laws, all from scratch. In a way, stories form the core of society's existence. Humans are the containers for stories, responsible for ensuring that many centuries worth of accumulated knowledge does not dissapear. However, the very fact that stories live on in humans can be problematic. If, for example, there are only five people in the world that knew English, and these people died without having taught anyone else the language, then English would dissapear with them; this is the dilemma the Blackfoot mother faces. Right before Laetitia leaves for Salt Lake City, she is talking with the mother. Although the mother is speak... ... perceptions their ancestors held centuries earlier. Stories are not set in stone, and this means that all stories - even the most powerful - can be altered. The Blackfoot mother refuses to accept the prevailing stories pushed onto her by society and, as a result, her access through the border is restricted. But in persisting for a third, viable alternative, the mother is able to shape the dominating assumptions of society. She tells her own counter-narratives, introducing an "alternative to the narratives of the nations [she] refuses to acknowledge" (Andrews and Walton 609). She presents a story that is capable of altering the metanarrative that governs that governs Canada and America; the mother succeeds in changing the fundamental beliefs held by both societies, and she is able to free the Canadians and Americans from the restrictive, dichotomous way of thinking.

Kants Moral Thoery Essay

(1) Explain Kant’s moral theory. Explain and critique Kant’s response to â€Å"The Nazis Objection. † Immanuel Kant is one of the most respected and studied philosopher of all time and is known for his basic yet in-depth moral theories and the belief that morality stems not from divine command or cultural conditioning but from reasoning and human freedom. His straight forward beliefs come from his very strict Lutheran upbringing which consisted of universal rights and universal wrongs with no exceptions He believed his moral laws to be universal and applied to every being including God, spirits and extraterrestrials. His ethics made him a leading figure in deontology which judges people on their actions, not the consequences of their actions, as morally significant. And actions are only as good as their intent to be morally permissible. Kant introduced two commandments of reason, called imperatives, from which all obligations and duties arise. The first imperative is called a hypothetical imperative which Kant describes as, â€Å"the practical necessity of a possible action as means to another end†(Kant, p. 327). This means if you want â€Å"A† then you must do â€Å"B†, such as if you want people to think you a thief, then you shouldn’t steal. This imperative is dependent upon our wants and goals which are ultimately rooted in self interest. The second imperative, which Kant bases the majority of his moral theory on, is called a categorical imperative which has no â€Å"if† in it and is a concrete universal law. Kant defines this imperative as â€Å"an action that is objectively necessary in itself without reference to any purpose†(Kant, p. 327). The categorical imperative of the example listed above would simply be â€Å"don’t steal†, because it against moral law. These imperatives rule out all self interest and are very blunt to what is right. Kant’s moral laws are laws that apply to everyone and everything without question. All things that should be done are required by moral law and all things that should not be done are forbidden by moral law. The method of determining these moral laws can be derived by what Kant describes as the only real categorical imperative in which he tells people to â€Å"Act as if the maxim of your action were to become by your will, a universal law of nature(Kant, p. 328). This makes the reasoning of a moral obligation or action a very simple process. You must simply ask if your action can be made into a universal moral law and if it cannot then you must not do it. And if they answer is yes, then that means that the action can or should be performed by every being in the universe with no grey areas or exceptions to the rule. One example Kant uses is a man who is seriously depressed and debating with the thought of ending his own life. Kant describes his maxim as â€Å"from self-love I adopt it as a principle to shorten my life when its longer duration Is likely to spread more evil than satisfaction(Kant, p. 328). † Even though he may think he is doing a good thing for the world out of self-love, a universal law to destroy life could not exist. One major argument against Kant’s moral theory where a grey area is obviously present is whether or not it is okay to lie under the right circumstances. The main objection here is called the Nazi objection which asks that if you lived in Nazi Germany during the 1930’s and officers were at your door asking if you were harboring any Jews; would it then be morally permissible to lie because if you told the truth, the Jews would be killed? According to Kant’s moral theory you must tell the officers where you are hiding them, but after the Nazis go after the Jews, it then becomes your moral obligation to help the Jews from being killed which turns into a huge contradiction(Furman). If we listened to Kant in this situation, the owner of the house as well as the Jews would both be murdered and the moral right that you tried to accomplish would be wrong. Therefore, Kant’s theory is false and it is okay to lie as long as your reason is to preserve a higher duty such as the duty to preserve human life. While Kant’s moral theory does have a fantastic base for many ethical issues and moral issues, his theory runs into problems because of its absoluteness. Another example of this is the moral dilemma that would occur if you have made two separate commitments and are somehow only able to fulfill one of them because of unforeseen circumstances(Furman). Kant leaves no instruction on how to deal with this situation because you are breaking a promise when you fulfill one but not the other. The solution would be to use your intuition and reasoning and make a decision on the importance of each commitment. So although his theory does provide good rules to live by, it Is too restricted to become fully accepted.

Decision Making and Enron’s Control Essay

Introduction – Students, analysts and critics of modern business practice will always consider the colossal Enron collapse as an important text book case about how a lot of different things inside the company can trigger a nearly overnight downfall of a once prestigious company. If there was any Cinderella story in the world of blue chip trading and high portfolio business, Enron was the ultimate opposite, if not the witch herself who was killed by her own lethal potion. The Enron collapse resulted in the formulating of many different opinions pointing to the many different possible reasons why Enron – with all the promise and potential that it has a few years before it went south – made the nosedive that made it one of the worst disasters in the history of trade, commerce and business. There is no doubt that most of the opinions that surfaced explaining the reason why such an eventuality befell Enron placed the blame on the wrong things that the top management echelon did for the company; they are after all the one which is responsible for the present and the future of Enron. Critics looking at the Enron debacle scrutinized what happened leading to the collapse using many different perspectives and considering many different factors, both in the professional capability of the company’s leaders as well as the impact of the surrounding factors beyond Enron’s control. One of the most important facets in the debate regarding the fall of Enron is decision making. Evidently, a lot of wrong decisions were made, with one every wrong decision acting as a building block that eventually became an insurmountable wall of consequences all borne out of wrong or faulty decision making processes that yielded results that did the company more harm than good. Indeed, the decision making linchpins significant to the establishment of the case that the Enron collapse was due in some extent to the decision making aspect of the leadership strata of the company can be identified easily as it is scattered throughout the timeline of Enron’s very near and not so distant past leading to the eventual fall of the company that hid behind the faà §ade of the building the ugliness created by the qualities of its leaders that caused the chaos that burned down Enron down to meager, worthless ashes. This paper will pick the significant moments wherein the decision making capabilities and abilities of its top management leaders were at play and use these moments to establish the ethical and other considerations coming to play during the analysis of the decision making efforts of the leaders and why the outcome of such exercises led to the fall of Enron and not towards the company’s betterment, which is the main task of the company’s top executives. The paper will utilize these occasions to stress its argument regarding the role of effective, ethical and sound decision making of top executives leading to either the success or bankruptcy of companies, in this case that of Enron, and discuss key aspects of this line of thought. The paper will not criminalize the actions of the executives of Enron; rather, it will infuse inputs from other professionals regarding important aspects in the discussion of corporate decision making (ethics, result-orientation, etc). Background – Various angles have already been explored by many different individuals every time the topic of analysis is Enron and its collapse. Because of this, the paper is moving to focus on an aspect that is focused more on Kenneth Lay and the rest of his top executive clique’s personal characteristic that could have played an important role in the outcome of Enron’s operation. Decision making is both a personal characteristic as it is a professional credential, even an asset. Some people are being paid handsome amounts of money for their ability to transform decision making moments into an opportunity that provides a positive result and expected outcome for the company. Ehringer (1995) puts it simply: ‘The ability to make good decisions is the defining quality of our lives’ (Ehringer, 1995, p. 1). When Lay, Skilling, Fastow and other Enron bosses were placed in their respective positions, they were expected to exercise a high level of intuitiven ess, business acumen and professional foresight so that every decision making opportunity is met with the company’s best interest long term and short term in mind. They were where they were because those who placed them there believed that they can make decisions to which the company can benefit from. When Enron collapse, many people and organizations criticized the questioned the decision making capabilities of the top executives – was the collapse an effect of the result of the decision that they made? Was the decision made putting the benefit of the company and the employees first, or are the decisions shaped so that it benefited them first? How bad was the breach in the ethical considerations that a professional should take every time he or she makes a decision that puts the future of the company on the line? These are just some of the questions that may also be present in the minds of those who followed the Enron case. Sure there were varying degrees of deception and fraudulent acts from the part of many select individuals who sinned against Enron and its employees, but these cases would have been minimized or even averted altogether if the important decision making privileges was limited to a select few, or if the future-altering decision making capability is disseminated largely among a huge group of people that can provide a check and balance system for Enron. Roberts (2004) explained that ‘ if it is possible for others to make the decisions for a unit, then new options arise to design the decision-making process as well as the incentive schemes to get better performance on both dimensions. For example, the design might specify that a decision about a project arising in one unit that affects another would be implemented if and only if both units agree to it,† (Roberts, 2004, p.151). Enron is an energy trading firm which was performing well in the early part of its existence. By the s tart of the 21st century, the problems that the bosses were trying to hide from the public and from the employees started to stank. Soon, events unfolded like dominoes falling one after the other as a consequence of information spilling out into the public’s attention. Before 2004, the public already had a clear idea about how Enron bosses were supposedly the one responsible for the defrauding of the employees and their company shares and other benefits, as well as the one responsible for the bankruptcy of Enron. One by one, key company officials stepped out of the light and implicated a new name, which will in turn implicate a much bigger name, until the dragnet sent out to see who was accountable for the fraudulent acts in Enron caught its top bosses, including Lay, Skilling and Fastow. Many individuals faced criminal charges, and many more simply went home not just jobless but are robbed of lifetime investments which Enron bosses manipulated and soon lost because of the wrong decisions they made on how to run the company and make it prosper and grow. Examples of how Enron management made wrong decisions during decision making moments abound in the history of the company. Take for example what happened in 1987 – instead of declaring the $190 million loss the company experienced, they concealed it instead, leading to criminal charges. This habit of Enron for opting to conceal losses instead of declaring it became a dangerous vice; when Fastow was aboard Enron, the same outlook affected the decision making of Enron, leading to increase in pile of cases wherein Enron through its top management consciously made actions that defraud the employees and the public. There was also the case of poor public relations by Enron which fanned the flames of panic that removed any possible opportunity for Enron to remedy the financial situation without creating hysteria that saw many stockholders selling their stocks due to the continued falling of the stock value of Enron. Statement of Problem – The most important decision that Enron’s executives faced was not the decision on whether or not to publicly announce about the bankruptcy; in fact, there was no decision making factor during that instance since the predicament of the company has already been decided regardless of what the top executives might have opted for: they were flat out broke and the public needs to know about this, that was the situation. The true decision making moment for Enron’s bosses was the time when they were deciding what the best option to take is with regards to the financial aspect of the company, including taxes, earnings and financial loses. It was a matter of facing a decision making task that provided the Enron bosses with two options – to do the right thing, or to opt for something that is morally and ethically inappropriate. The decision reached in this particular decision making instance was laced with the hope that the option they took would be free from serious repercussions and give them enough time to fix it all up again. Unfortunately for Enron, things did not work out as planned, and the criminal liability of the Enron bosses stemmed from the fact that they decided to do something which they consciously knew was detrimental to the welfare of the Enron company and its employees. During that particular instance, Lay could have opted to do the right thing and faced the consequences – by coming clean, he may have a more sympathetic public to support him in whatever efforts he may wish to undertake to revive Enron, and not be faced with the collapsing stock value since those who can sell theirs sell it in a frantic phase to rid themselves of the stock of the company which is nearing imminent bankruptcy. This showed how the people do not give second chances to those who squander their decision making privileges by making decisions bereft of the consideration of the good of the greater many. Decision making – John Hintze (2006), in his discussion about making smart decisions during decision making, used the case of the Enron collapse to open his discussion and establish the fact that problems are something that is foreseen, something that happened nonetheless owing to bad decision making. Hintze wrote, ‘should we have seen 9/11 coming? What about the Enron collapse? The Signs were there; people pointed them out, but the appropriate steps were not taken by those in a position to do something. Why is this? Politics? Greed? Those certainly contributed, but there was something else at work here, too: A failure of common sense in decision making’ (Hintze, 2006, p. 123). Enron: Bad decision making – Nothing can prove more about how bad the decision making went inside Enron camp more convincingly than the fact the company transformed from prosperous to poor overnight. This was the general characteristic of Enron through the traits shown by its leaders that reflect the Enron personality. There were earlier discussions in the paper about snippets on instances pointing to Enron’s penchant for making bad decision or for going to the resolving of a problem utilizing an option that is more questionable. Fox (2004) explained that ‘Enron believed that its expansion into international projects were positive initiatives simply because they put the company in more potential markets. In truth, Enron made bad business decisions that weren’t supported by the deal’s economics. The bad business decisions piled up, stretching from India to Brazil, pressuring the company to do something about its finances’ (Fox, 2004,p. 307). At least at this point, Fox is not pointing at the unethical aspect of the Enron decision making machinery, just the fact that they made decisions that were bad for the future of the company, but not to the extent of deliberately sabotaging the company or putting the company in danger with all known risk for personal gain. For Fox, it was a bad call plain and simple. But the matter of the fact is that not everyone sees it the way Fox does, and there are those who believe that there were ethical breaches in the decision making in Enron among its top bosses. The (absence of) Leaders in decision-making – Decision making in retrospective is one of the common line of thinking used when investigating events that led to growth or debacle. It is because decision making played an important part in shaping the future of the company; it is here where the foundation, or lack of it, was created via the decisions the bosses made or failed to make. To trace the problems or mark significant actions resulting from decision making which eventually resulted to either the success or failure of the company, it is not only the decision making events that are looked back to; the persons that made them were also put under the microscope, and among the qualities scrutinized is their decision making ability and their other characteristics that affect their decision making attitude and behavior. Professionals debate about the idea of a good decision, a bad decision, good intentions and bad intentions and how the good and bad effect that comes into play afterwards account for the overall accountability of a person wielding the power to make decisions that will have a tremendous impact on the future of the company, something which happened in Enron via Lay, Skilling, Fastow and the rest of the top figures of the company. Acuff (2004) explains that ‘if they make a decision that might not have been the decision I would have made, and the y come and talk to me about it, we look at it and discuss it. There are a lot of different ways to skin the horse. I don’t go saying my idea is the only one that will get you where you want to go. I hold people accountable for good decision-making. If a bad outcome results from a bad decision – that’s a problem. But if a bad outcome results from a reasonable decision, then that’s business, and it could happen to anyone† (Acuff, 2004, p. 187). This was the predicament of those who are trying to evaluate the decision making actions of Enron top executives – did they make decisions, even bad decisions – with the sake of the company in mind, and gambled with their careers because they know that if their plans and actions go well, it is extremely beneficial for the company, in a very Machiavellian approach towards getting things done regardless of the means by which they did it, or were they just plain guilty of fraudulent actions? People who are burdened by the decision that impacts a lot of people is not always amenable to taking the high and moral grounds, that is why the adage about the end justifying the means, about getting things done at what ever cost, about delivering against the odds became popular because of people like the Enron bosses who (probably) acted upon their decision making duties by risking what can be a popularly bad decision. Indeed, it may be easy or even convenient for most people adversely affected by the Enron collapse to attribute the colossal corporate debacle to the top management figures of the company by criticizing their decisions as well as their faculty for sound decision making. While it is true that Enron’s top executives are responsible for the collapse of the company, it is not that easy to measure the level of ethical decision making attributes of Enron’s top brass. Goethals et al (2004) pointed out that â€Å"the complexity associated with ethical decision making and behavior, especially as it applies to leadership and the workplace, makes the construct extremely difficult to research†, adding that â€Å"Measuring an individual’s level of ethical decision making is challenging, particularly because the measurement instruments that are available have problems with priming and social-desirability effects; that is, questionnaires or other similar modes of data collection cue respondents to give answers that they believe are socially acceptable rather than answers that truly reflect their own actions or opinions (Goethals et. al., 2004, p. 461).† Proof of which is the fact that all of these executives in question are career corporate leaders even before they joined Enron; their credentials played an important role regarding their selection for a corporate position as high as theirs. Because of this, as well as the factors that affect the credibility of the ability for identification of the real public pulse regarding the persons involved in the issue, ethical decision making levels of the persons involved is hard to ascertain, making claims for questionable ethical decision making consideration of the people lose important ground and stand on insufficient set of stable legs for proof and justification. Still, there are those who believe that the level of ethics that influences the decision making capabilities of the Enron bosses are without a doubt questionable, and this includes Mimi Swartz and Sherron Watkins who was quoted in the book edited by Kathy Fitzpatrick and Carolyn B. Bronstein. In the article, it mentions about how Swartz and Watkins â€Å"blame Ken Lay, former CEO of Enron, and other company executives for privileging greed and arrogance over ethical business decisions† (Fitzpatrick and Bronstein, 2006, p. 179), the gist of the published work co-authored by the two individuals. Nalebuff and Ayres (2006) wrote that ‘the problem often arises because people ignore the costs and benefits that their decisions have on other people. We call this approach â€Å"Why don’t you feel my pain?† The more technical term for these effects is externalities. Decision makers who ignore externalities are bound to make bad decisions† (Nalebuff and Ayres, 2006, p. 67). This explanation greatly tarnishes the ethical value of the decision making ethics of Enron bosses because it shows that they are prone or inclined to make decisions even if the result of such decisions lead to negative effects that other people will experience. Niskanen (2005) believes that Lay, one of the top bosses of Enron, â€Å"should be judged on the basis of his personal actions, directions to subordinates, or the actions of subordinates that he implicitly condoned by knowing about it without attempting to correct – not on the basis of what he should have known† (Niskanen, 2005, p. 6). Lay’s condoning of actions is a result of a personal and professional decision that he made – or failed to make – and because of that, Niskanen believes that Lay is answerable for any criminal charges that would result from that particular action (or inaction). Watkins was thinking of the company and its employees and their future and hers as well, when she made the decision to let her superiors, particularly Lay, know about the possible accounting problems and the making public of the current and real financial and trade status of the company. This clearly illustrates the difference in ethics when it comes to decisio n making. Decision making, ethics and public perception – Decision making in business is not merely a power or a privilege that one can use at will without thinking of the consequences that might happen should the decision resulted into something that is considered as adversely negative and detrimental to the welfare of the employees, their jobs and the company they work for. Those who are provided with such amenity to go along with their job description should consider that it is also their responsibility to make sure that their employees and subordinates do not think that they are squandering away their decision making privilege and everything that goes along with it. This was the prevailing attitude or outlook of the Enron employees especially nearing the imminent collapse of the company. The absence of ethical consideration resulted to the losing of the credibility of the bosses of Enron because they were not careful with how they undertake their decision making tasks. While bankruptcy is something that is very difficult to accept and impacts greatly in the lives of the employees especially the rank and file blue collar workers, there is a sense of adding insult to injury during occasions wherein the employees are starting to realize that all of the unfortunate things that happen in the company and in their careers are all a result of the faulty, incompetent and unethical decision making of the top management echelon and not because the company was helpless in the onslaught of a devastating economic problem, like how companies closed down during the Great Depression despite the efforts of American businessmen to keep the different industries alive and breathing. During the collapse of Enron, the US is experiencing a very stable economy far from that which characterized US economy during the Great Depression, and is shielded securely from the impact of whatever it was that was happening in the global economic and business landscape, and so during the Enron collapse, the collective finger was pointing an accusing index digit to Enron bosses and majority of the cause of their indignation originates from the sloppy decision making capabilities of Enron bosses who lost their credibility the moment they lost Enron. Brazelton and Ammons (2002) wrote in the book they co-wrote: â€Å"The Ethics Resource Center conducted a survey in 2000 in which it learned that 43 percent of respondents believed that their supervisors are generally poor examples of honest managers, and the same number were pressured to compromise their own integrity or that of their organization during decision making. The survey also identified a strong connection between employees’ perceptions of their supervisors and their own ethical behavior (Brazelton and Ammons, 2002, p. 388).† Enron decision making: the two-pronged factors – It can be pointed out that one of the problems that happened to Enron is the ineffective of decision making among top executives – first, their top executives failed to make correct decisions when they are required to do so, and second, Enron was not fully complimented with a set of professionals which could have contributed to the decision making process, and in the process provided the possibility of infusing new or different ideas that could have altered the outcome of the decision making process. Fitzpatrick and Bronstein (2006) did not look exclusively on Enron’s bosses and the decisions they made in the management of Enron and the company’s money and asset, rather, the two editors focused on the absence of a key top managem ent personnel and took the presence of such a void as a sign that Enron is not even prioritizing the welfare of the company and its employees. The book Ethics in Public Relations: Responsible Advocacy, which includes the Enron case as one of the important case studies to point out the importance of the role of public relations, explains that â€Å"perhaps the governance of these companies was such that they did not care about their publics, and did not want the advice of senior-level public relations officer playing an active or dominant role in organizational decision making† (Fitzpatrick and Bronstein, 2006, pg 179). Conclusion – Niskanen (2005) summed up the Enron case on its characteristic of thriving in bad decisions made by its corporate leaders by saying in the book that ‘the most important lesson from the Enron collapse, however, is that Enron failed because of a combination of bad business decisions, not because its accounts were misleading’ adding that ‘the major business decisions that most contributed to its collapse were a series of bad investments, most of which were in the tra ditional asset-rich industries; the failure to reconcile two quite different business models; and the decision to focus management objectives on reported revenues and earning rather than on the present value of future cash flows’ (Niskanen, 2005, p. 6). Are they poor in decision making, or was the decision making adversely affected by other concerns and priorities outside of Enron that the results of the decision made for Enron looks like those who made the call did not even think about how this course of action will affect Enron? There are no sufficient proofs to point that the case was the latter; for a company that became seventh all in all in the Fortune 500 at least once, it is unthinkable how there will be conscious efforts to sink the company by making wrong decisions, deliberately or not. The point of the paper is not the assertion of the guild of Skilling, Lay or even Fastow, it’s the establishing of the point that decision making, when not handled properly, can turn even the most profitable company into a nose-diving wreck in a short period of time, that decision making plays an important role in how a person defines his or her life and how he or she leads a company and that because of these factors, no one should have an excuse why decision making was taken lightly and without much thought or care. All the people can see is a group of people who made wrong decisions several times, the resulting web and how they got trapped in that web, that is assuming that there was no malice or hidden agenda that the bosses perpetrated in lieu of Enron’s collapse. In the end, only Lay (now deceased) and the elite circle of the Enron executive clique will be the ones who would really know about the truth regarding ethics and the decision making in Enron leading to th e collapse of the company. Many would ask, and some would presume, the reasons as well as the level of guilt of these leaders when it comes to breaching the ethical requirements needed when undertaking decision making for a company. Regardless, the decisions they made created far reaching ripples and altered the lives of many individuals who invested not just their time, strength and life’s savings into the company but as well as their but as well as their faith and trust, which are not in shattered pieces because of the bad decisions that Enron executives made. Crawford (2006) further elaborated on the pointed by explaining that ‘bad decisions by a major company, however, cause major disruptions for all of the company’s stakeholders’. He pointed at the case of Enron as one of his examples, saying that ‘the Enron disaster, as one example, certainly had devastating impacts on the lives of most of Enron employees (including the middle managers and professionals who invested in the company-sponsored Enron 401[K] plans) and also caused suffering for many individual investors who purchased Enron stock on the open market. Thousands of other Enron stakeholders, including Enron’s suppliers and customers, also suffered,’ (Crawford, 2006, p. 26). Indeed, Enron’s decision making had a hand in how the company turned out to be. References: Acuff, Jerry and Wood, Wally (March 2004). Relationship Edge in Business: Connecting with Customers and Colleagues when It Counts. Wiley, John & Sons, Incorporated. Brazelton, Julia K. and Ammons, Janice L. (September 2002). Enron and beyond: Technical Analysis of Accounting, Corporate Governance and Securities Issues. CCH, Incorporated. Crawford, Curtis J. J. (November 2006). Compliance and Conviction: The Evolution of Enlightened Corporate Governance. XCEO, Incorporated. Ehringer, Ann G. (June 1995). Make up Your Mind: Entrepreneurs Talk about Decision Making by Ann G. Graham. Silver Lake Publishing. Fitzpatrick, Kathy, Bronstein, Carolyn B. (May 2006). Ethics in Public Relations: Responsible Advocacy. SAGE Publications. Fox, Loren. (2004). Enron: The Rise and Fall. Retrieved May 12, 2008, from http://www.wiley.com. Fusaro, Peter C., Miller, Ross M. and James, Tom (2002). What Went Wrong at Enron: Everyone’s Guide to the Largest Bankruptcy in U.S History. John Wiley and Sons. Goethals, George R., Burns, James MacGregor and Sorenson, Georgia (March 2004). Encyclopedia of Leadership. SAGE Publications. Hintze, John. (May 2006). Making Smart Decisions. Harvard Business School Press. Nalebuff, Ian Ayres (November 2006). Why Not?: How to Use Everyday Ingenuity to Solve Problems Big and Small. Harvard Business School Press. Niskanen, William A. (June 2005). After Enron: Lessons for Public Policy. Rowman & Littlefield Publishers, Inc. Roberts, John. (May 2004). The Modern Firm: Organizational Design for Performance and Growth. Oxford University Press, USA.

Professionalism and Ethics

Professionalism and Ethics Introduction Professional ethics is a challenging field that demands professional concentration. Any profession demands organized and well developed career, enhanced by skills, knowledge and capacity to make sound decisions. This discussion explores professionalism and ethics attached to the field of engineering, with specific reface to mechanical engineering.Advertising We will write a custom essay sample on Professionalism and Ethics specifically for you for only $16.05 $11/page Learn More Personal conflict of interest In several occasions, humans are faced with a number of conflicts of interest or an ethical predicament in their day-to-day existence. The outcomes may lead to a precarious, partial and indiscriminating world owing to the un-examined existence. Thus, ethical dilemma should be resolved in order to make life worth living. The dilemma in moral thinking is contradicting. For instance, when thinking is left to the aforementioned reason, it leads to downright discrimination, unacquainted, incomplete, one-sided and prejudiced philosophy. The resolution to such dilemma requires effective review to apply personal ethics. Initially, finding resolutions to intricate complications through operational communication within an organization is more than essential. This assists in measuring and identifying the practical concerns, effects and suppositions brought out by the ethical dilemma. Moreover, testing the thought alongside ethics and pertinent criteria leads to well-reasoned resolutions and decisions. Operational analysis of the intellectual idea helps in evaluating and gathering the appropriate information. Ultimately, detailed and vibrant formulation of the raised up bottlenecks and vital demands helps in resolving the conflict of interest in life. At one time in my life, I faced one of the most testing moments at the work place. Having worked for my engineering company for seven months, I was included in a professional team ta sked with reviewing the worthiness of candidate contractors. With more than 20 applicants tabled before us, we had one week to go through each of them, determine their worthiness and either reject or accept them. In addition, we were expected to accept only four applications for the contract.Advertising Looking for essay on engineering? Let's see if we can help you! Get your first paper with 15% OFF Learn More By the end of the third day, we had already accepted five applicants based on merit. The idea was to drop one application and accept the remaining four. However, I realized that the applicant with the fourth highest points was a company whose CEO was a close relative of my wife and such, my own relative. I had no previous information about this issue. My wife requested me to influence the team so that her relative’s company would get the deal. I was in a dilemma because I did not know whether it was right for me to accept her request before infor ming my colleagues. I was also aware that my wife was set to benefit from the deal. After thinking for two days, I realized that it was unethical to act in a manner that suggests I was favoring my relative’s company. I made my mind and informed the other members of the team. The issue was discussed at length. Finally, a decision was reached to reject the application from my relative’s company and accept the fifth best applicant. Professionalism It is worth arguing that college professors are professionals. Indeed, they possess a number of critical attributes that render them professionals. The attributes owned by college professors are all integrated in the dimension of critical thinking. This entails thinking that is own-corrective, own-monitored, own-disciplined and own-directed. As professionals, they enjoy careful knowledge in what they practice as well as rigorous principles of brilliance. These professors seek to overcome the native socio-centrism and egocentrism through their skills in problem solving and actual communication (Harris, Pritchard and Rabins 121). In order to improve the scholarly traits, they habitually enforce the knowledgeable principles to the cognitive module. On the other hand, the professors apply the several elements and aspire to develop the lives of different individuals. The elements applied by the professors include suppositions, inferences, notions, and extrapolations. In addition, they apply effective information, opinion, enquiries and purpose to instill growth in persons of diverse professions. The above elements develop several intellectual traits that college professors put into effect as professionals. Such intellectual traits are bravery, honesty, sovereignty and self-effacement. As well, they enforce the application of other traits similar to fair-mindedness, understanding and persistence. The above dimensions apply to the critical attributes that brand college professors as professionals.Advertising We will write a custom essay sample on Professionalism and Ethics specifically for you for only $16.05 $11/page Learn More The difference between code of ethics and law Law and code of ethics may perhaps differ in a number of ways. In fact, law is something that one person has to do as it is obligatory. On the other hand, code of ethics denotes something that one ought to do. The code of ethics most likely applies to professionals, for instance, the police, lawyers, medics and engineers or personalities of limited factions. Nonetheless, law is applied in a similar manner to any person as it appears as a loose word hypothetically. The government or state is in control of setting up the law. The state or government that sets the law is the one that oversees its enforcement, given that it should be applied a similar manner to every individual. Rendering the primeval laws has a hostage to fortune in regards to the marginalized groups. In contrast, codes of conduct are enforced and only spread over to certain groups of professionals. In this case, the peers of a medic, an engineer, or a lawyer are the ones who impose and charge their fellows who breach the code of conduct. The contemporary world concentrates on the moral matters, given that ethics are not much different from these morals. Social Responsibility An organization is socially responsible for the things and operations it organizes. In the modern world, companies yield an overwhelming economic influence on society. In the eyes of the law, companies are legal entities, which means that they enjoy the rights and protections of an individual citizen. Thus, corporations can make moral or immoral decisions. The process of corporate moral decision is developed and determined through corporate internal decisions. Although this framework is composed of individuals, it operates like a system or machine. Companies are socially responsible for their actions. They must ensure that they work with in the legal, moral and social requirements. In the Lockheed example, it was expected that the individuals involved were financially endowed for the favors that were involved. The Tristar Jet Company was awarded the right to supply the Chinese travellers to Africa and America with visa to travel without restrictions. Lockheed is popular for guaranteeing the populace in which it operates and takes social responsibility to account for the challenges that the community faces.Advertising Looking for essay on engineering? Let's see if we can help you! Get your first paper with 15% OFF Learn More In looking for an attachment with Lockheed, it was difficult to settle an appointment with the human resources manager. Allegedly, shop stewards at the company demand bribes from prospective employees. Conclusion Work ethics is an influential field that demands the influence of the individual expert. Thus, it is the right of professionals to conduct their roles within the limits of their academic qualifications. It determines the way a professional handles the issues that are to be engaged with learners and the employees. Harris, Charles, Michael Pritchard and Michael Rabins. Engineering Ethics: Concepts Case. London: Cengage Learning, 2004. Print.

By Looking Closely At Language Content Style

By Looking Closely At Language, Content, Style Show How? Fat? Can Be Considered A Typical Carve Sto Essay, Research Paper ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? When replying this inquiry one must first see what a typical Raymond Carve narrative is. After reading several of his other short narratives you can see a pattern development. His minimalist manner creates a sense of withdrawal from the narrative and its characters, nevertheless at the same clip he is still able to take you through a scope of emotions. A typical Carver narrative surely involves conversational and easy to understand linguistic communication. However at the base and beneath this are really intricate and elaborate narrative lines that frequently hold implicit in concealed messages, these messages are the readers occupation to bring out. The simpleness of Raymond Carver # 8217 ; s characters makes them complex. Though this is an dry statement as sarcasm is portion of Raymond Carver? s authorship. The individualities of his characters are simple and ordinary, but the sarcasm of the narratives makes them unusual. Most of Carver # 8217 ; s characters are similar: alone personalities without the ability to show themselves, fighting with the troubles of the day-to-day life and traveling from occupation to occupation. There is a bound to what they can bear, and even an undistinguished event can oppress their lives. Their ordinary lives all of a sudden seam non so ordinary ; they become strange. The scenes are semi-industrial American towns that make the reader depressed and dying. The secret plans of his narratives are besides comparable: the action begins with ordinary lives, which somehow prostration into darkness, depression and terror. The universe portrayed by the writer is without faith, political relations, civilization or society. The reader is left with assorted feelings: desperation and gratefulness. Our lives may be bad, but compared to those described in his narratives they seem heavenly. ? ? ? ? ? ? ? ? ? ? ? If you compare? Fat? to this analogy so one can surely see similarities. Language wise, this narrative is simple with no complex metaphors etc, Carver does non necessitate these to make the image he wants. His simple authorship manner still can convey you through a scope of emotions. At the beginning of the narrative I found it humourous, ? This adult male is the fattest individual I have of all time seen. ? This description of the adult male can be interpreted as entertaining. However as the narrative develops, this facet of temper shortly alterations into a more serious affair as one begins to feel understanding for the adult male. The elaborate description of what he eats, how he chows an vitamin D people? s comments to his weight filled me with great compassion, ? He? s truly a fatty. ? The linguistic communication used by the characters to depict the adult male can be harsh and cruel reenforcing your understanding for him. In footings of manner the usage of the first individual narrative in this narrative allows Carver to step back and have less of an interpretative influence. A first individual narrative does non let Carver to hold such control over the characters. The gives a greater sense of pragmatism. Many of George washington carvers narratives are focused on one character depicting events. In? Fat? it is based around this adult females giving her perceptual experience of proceedings, ? I say and a feeling comes over me? The adult females does non depict what this feeling is merely that she has one. This adds a turn to the narrative as the adult females is non merely concerned by this mans weight but by something else. It is our occupation as the reader to dissect this. Besides at the beginning of the narrative it is a really laid back and relaxed manner, nevertheless as the narrative progresses your emotions start to come up and you are seeking to calculate out what is truly traveling on. This is Carver? manner being able to subletely toss the whole narrative over conveying up many surprises along the manner. As with many other of his short narratives, Carver will describe something so far and merely at the point where everything is about to be exposed he stops, go forthing the remainder to our imaginativeness. At the terminal of a Carver narrative you feel baffled as such a simple event can be turned around into something life altering for a character. If one looks at the general content of the narrative so you see several analogues emerging with his other narratives. ? Fat? starts off with an ordinary individual, with an ordinary occupation in a ordinary state of affairs. However Carver? s glare is how he converts these apparently dull state of affairss into a life altering experience for the character. If one looks at? Fat? so the stoping is a complete bewilderment for the reader, ? My life is traveling to alter. I feel it. ? In? Fat? there is no existent narrative line as with his other narratives, but its stoping exemplifies Carver? s minimalist manner, maintaining everything simple on the surface, but underneath you can see that something else is traveling on. In decision? Fat? has adult male similarities with a typical Carver narrative. With its minimalist manner and dull ordinary people populating their lives, nevertheless these lives can be changed dramatically by one individual or one event. As a consequence the lives can travel into depression or make the antonym and flourish.

HRM Essay Example | Topics and Well Written Essays - 1750 words

HRM - Essay Example Moreover the staffs feel a greater sense of insecurity for the people of the upper management fail to pay a pleasant ear to their problems. Thus the company in the current juncture is largely facing the threat of rise in attrition levels of the staffs. Older staffs of the company have started developing a feeling that they are being rendered the same importance as given to the newcomers for which they are reflecting less attachment to the task ordered (Fuller, n.d.). Thus the management needs to devise plan of action to let the staff feel secured and motivated so as to reduce the attrition rate. Human Resource Audit-Significance In review of the above problems occurring in GS Plumbing the case for conducting a Human Resource Audit is widely suggested. The Human Resource Audit conducted would help the management to understand the potential and significance of the different Human Resource policies in properly monitoring the activities of the people through the satisfactory compliance o f legal and legislative standards. Human Resource Auditing Process earns due importance for it rests on the activity of conducting interviews on the staffs and employees of the concern pertaining to different levels. Subjects of the interviews mainly aim at highlighting the conditions of employment being offered by the company and the amount of job satisfaction reflected by the large number of interviewees amongst the employees. The Human Resource Audit activities are conducted both by internal and external people. However audit team generated from the external environment is considered more dependable than the internal audit team. The scope of Human Resource Audit is emphasized for it helps in the identification of obsolete policies being practiced by the company and renders fruitful suggestions in changing such for better efficiency. Further Human Resource Audit also helps in enhancing the training dimension of the company to better enhance the working standards of its employees. This practice also helps to focus on the areas, which are deprived of policy regulations and thereby provide efficient mechanisms, which would help in the sorting of problems pertaining to such. Thus the Human Resource Auditing Activity, which in itself is a quite expensive operation, encourages the indulgence of both the management and staff levels. It is because the set of policy recommendations suggested to develop the performances of the organization must be welcomed and reviewed by all. Through such the system of Human Resource Audit earns its due expertise (Gross, 2011). Unplanned Absence of Employees The employees at GS Plumbing were found taking sudden leaves which failed to be administered by the upper management owing to their unplanned nature. Unplanned leaves taken by employees constituted of absences regarding breakdown of their personal health or of the family members. Again the category of unplanned leaves also comprised of employee leaves, which happened due to occur rences of serious accidents in the workplace, and other leaves, which were payless in nature. To address the problem of the growing number of unplanned absences the managers both at the strategic and tactical level are required to conduct a useful process. Firstly the managers and the supervisory team must work to augment to make others aware of the frequencies and consequences of such leaves. Thereby a set of close monitoring actions also needs

Microbiology - Leprosy PowerPoint Presentation Example | Topics and Well Written Essays - 1000 words

Microbiology - Leprosy - PowerPoint Presentation Example This bacterium has an important property which has labeled it as a slowly dividing bacterium that is it takes 14 days for the growth to become two fold. This also accounts for the need for prolonged treatment of this bacterium. This disease presents with a very interesting past and it is believed that this condition existed in 1550 B.C. because it has been mentioned by the Egyptians in their Papyrus Document. Works from the subcontinent dating to 600 B.C. also report of a pathology which very much looks like Hansen disease. It has also been reported that this disease was considered to be inherited. People who acquired this condition were believed to have been penalized by their God for doing something wrong. Hence these people were disliked and everybody stayed away from them and the poor sufferers were considered to be such a disgrace that they were supposed to wear clothes that differentiated them from the others and they were not allowed to intermingle with the other people. The disease state which is led to by mycobacterium leprae is known as leprosy and this is divided into two forms that are known as tuberculous leprosy or lepromatous leprosy. Both of these clinical conditions present with different symptoms. Lepromatous leprosy is associated with many disruptions on skin which have are same in size. These lesions lose their pigmentation are marked by erythema and also present with nodules. These types of skin disruptions join together and present with an appearance that is referred to as leonine facies. Histopathological findings of this leprosy show the presence of a specific kind of cells that are known as lepra cells which are basically macrophages that present with the appearance of foam. These cells are mainly found in the dermis and are demarcated from the epidermal layer of the skin. The infection can be

Electronic Usage Policy Research Paper Example | Topics and Well Written Essays - 1750 words

Electronic Usage Policy - Research Paper Example Recent researches have shown an increase in the number of, individuals, especially in their workplaces, who access the internet everyday all over the world and these individuals have access to many databases, which may sometimes hold explicit, violent, prohibited and at times illegal content. This has created a situation where these individuals use the electronic resources of the organizations for which they work to access information that is not work related and this has been a source of concern for the managements of these organizations. In order to curb these tendencies by those who use their electronic media, especially the internet, many companies and organizations have chosen to adopt electronic usage policies whose purpose is to ensure that there is responsible use of this resource. Furthermore, these policies have been put in place to ensure that electronic resources are not used for purposes, which are not compatible with the objectives of the organizations in which they are used. ... However, despite the fact that many businesses and institutions have made the internet accessible to their employees for the purpose of ensuring that they conduct their activities with ease, it has been realized that its usage has become subject to abuse by those who use it. In this paper therefore, we shall look at some of the reasons why the use of the internet should be regulated through the introduction of electronic usage policies by various institutions. Literature Review Recent surveys that have been conducted by human resource managers on employees have found that approximately sixty five percent of employees spend at least some of their work time on non- work related internet activity. Among the employees who use social networks sites, it has been found that fifty six percent of them check their profiles during their normal workdays and that fifteen percent of this group spends at least one hour a day browsing the internet on non-work related sites. It was further found that over sixty one percent of employees sent personal emails, with nineteen percent sending more than five personal emails per day. The response of many institutions and organizations to non-work related internet activity has been to establish tougher  policies  regarding internet  usage  and  electronic  means to ensure that their employees are monitored (Ambrose & Noel, 2006). It has been found that the most dominant method of controlling the internet behavior of individuals, is through the blocking of sites, the monitoring of internet usage  and email, and finally, firing employees for  violating the electronic usage policies of their companies. The developments in employee potential misuse of electronic technology, and the

Customer Satisfaction Of People With Disabilities Tourism Essay

Customer Satisfaction Of People With Disabilities Tourism Essay Abstract Purpose of the paper: The aim of this paper is to address the potentiality, requirements and expectations of people with disabilities and its implication on customer satisfaction in hotels. Design/Methodology/Approach: This article is based on secondary data collection: journal articles, websites, textbooks, pamphlets on people with disability, customer satisfaction and hotel marketing. The methodology of this article is by analysing the people with disability as potential market segment to the hospitality industry and identifying approaches, that hotel could inculcate for better customer satisfaction. Findings: In the hotel sector people with disabilities are tend to be seen as a marginal segment with limited service options available, thus the motivation, experience and satisfaction is greatly affected. However, suggestions provided addressing this issue could enable hotels improve on customer service thus facilitating satisfaction. Research Limitations: This paper exclusively based on secondary data brings out limited outcomes and limits the findings and interpretation compared to primary research data collection. Practical Implication: Hotels catering to tourist with disabilities than just being compliant with the law can do more in order to increase satisfaction and loyalty. This article is useful to organisations to understand this market segment and help develop better service operations. What is original / value of paper? The paper addresses the issue of customer satisfaction focusing on particular tourist segment i.e. people with disability in hotels. The main target audience are hotel managers and employees desiring to understand and achieve customer satisfaction through services offered to tourist with disabilities and in-addition would help hotels aspiring to open doors to this niche market segment. Introduction Customer satisfaction is of utmost importance, often given high priority and frequently is of a matter of concern to managers, employees, marketers of hotel and hospitality service providers (Yuksel and Yuksel, 2001 and Oh and Parks, 1997). Hospitality industries such as hotels strive towards making guest feel more than welcome, provide customer service in such a manner that would satisfy, delight, and make guests come back. Hotels commonly serving non-disabled customers could take step ahead and provide customer service to older and disabled people by making services offered more than accessible, providing accurate information and assistance in a friendly manner, which would enable the industry to secure a more loyal niche growing clientele that remains not quite touched upon (ADA Business Connection, 2006). From the late 80s until early 90s researchers focused on, people with disability within the hospitality and tourism context, yet the study in this area lost impetus (Yau, McKercher and Packer, 2004). However recently Burnett and Baker (2001), Darcy (2002), Ray and Ryder (2003) and McKercher, Packer, Yau and Lam (2003), have recalled this area of study. Hence, research regarding People with disabilities in hospitality context is limited (Burnett and Baker, 2001; Darcy, 2002; Ray and Ryder, 2003 and Israeli, 2002). People with Disabilities are an emerging market segment, which is of interest, with approximately 50 million individuals and expected to double by 2030 (Stumbo and Pegg, 2005). Moreover, the growth of People with Disabilities would also comprise majorly of ageing senior citizens or ageing baby boomers and this market segment would gradually prove to be of importance for the continuing success of the travel and hospitality industry (Burnett and Baker, 2001). Hence, this article focuses on customer satisfaction of people with disabilities as holidaymakers in hotels, which is of importance in order to capture a loyal market not only from a business point of view but also as a responsibility towards society. Moreover, the impending 2012 Paralympics games would certainly witness large number of disabled players and an increase in arrivals of disabled tourist. If hotels wish to exploit the benefits from the disabled tourist, it would be of importance to provide an exceptionally satisfying welcoming experience that would capture a loyal market and ensure return in the future (Department for media culture and sport, 2007a). Thus, customer satisfaction of people with disabilities becomes all the more important. Review of Literature: Disability Defined: Disability under the UK Disability Discrimination Act is defined as a ‘physical or mental impairment, which has a substantial and long term adverse effect on a persons ability to carry out normal day to day activities (Office of Public Sector Information, 2009a, p.2). However, British Council of Disabled People defines disability as a ‘disadvantage or restriction of activity by a society, which takes little or no account of people who have impairments- that is caused by physical, mental or sensory condition; and thus excludes them from mainstream activity (Busby et al., 2000,p.3); ‘Thus, disabled people are with impairments disabled by society'(ibid). Types of disability would include people affected in mobility, manual dexterity, speech, hearing, eyesight, memory or ability to concentrate learn or understand, also people suffering from diabetes, arthritis, multiple sclerosis, HIV, cancer are some of the conditions considered under disability (Department for Work and Pension, 2006). Hence, people with disabilities are not a small group but varied and hotels to achieve customer satisfaction will have considered serving the needs of people with different disabilities. The implementation of the Disability Discrimination Act to an extent has drawn the attention of the hospitality sector towards People with disabilities and have gradually begun to identify them as profitable potential tourist (Shaw and Coles, 2004).The act enforces that service providers do not discriminate people with disabilities whilst providing service (Office of Public Sector Information, 2009b). Business or organisation that provides service, offer facilities or supply goods to public are liable to duties of the Disability Discrimination Act under Part III and this does include hotels (Department of Health, 1996). The duties of this act for the service providers were rolled from 1996 to 2004 in three stages. The main essence of the duties that were introduced in three stages were that service providers discriminating or treating people with disabilities less favourably than non disabled customers was unlawful. In addition, service providers had to make ‘reasonable adjustments for disabled customers such as providing extra help or making changes to the way service is provided and reasonable adjustment to make the premises barrier free (Disability Rights Commission, 2002). Reasonable changes as stated by the legislation could be one reason as to why service providers just tend to be compliant with law by providing minute alteration such as ramps and tend to do nothing more extensive. Prideaux and Roulstone (2009) express that despite of broad explanation expressing the vitality of accessibility to disabled, the representation of term ‘reasonable adjustment as stated in the UK Disability Discrimination Act legislation is still unclear and service providers tend to relive themselves from the responsibility of having extensive accessible service and facility. Customer satisfaction and its importance: Hospitality service providers use customer satisfaction as primary tool, as it helps retain customers, help reduce promotion cost intended to attract new customer since satisfied customers tend to return and aid in promotion of the property (Yuksel, 2001). This can also hold true for disabled tourist, as they tend to get loyal to providers that meet the needs, expectation and have facilities that are accessible, and would aid in promotion. Daniels, Rodgers and Wiggins (2005) establish that people with disabilities when loyal to accessible providers that cater to them, promote and learn about new properties mainly through word of mouth, followed by internet sites and at times also through travel guides. Horner (2004) acclaims that industries benefit with retained customers as these customers who are loyal are likely to return and promote the goodwill of the industry to others which may bring in future business. Thus, customer satisfaction has benefits as it helps minimize extra costs, enables industry know their repeat customer better, which could help in improving future service. Defining customer satisfaction : Customer satisfaction is based on the involvement of various processes and at times on the customer experience and expectation and this makes it highly complex (Johnston and Clark, 2001). Moreover, customer satisfaction based on components like controllability, emotion, inference, motivation, performance by management or employee or any happening during the service delivery; all of which could work independently or in combination influencing the complex process of satisfaction (Oh and Parks 1997, Bowen 2001, Bowen 2002 and Bowen and Clarke 2002). Being a complex process, it is difficult to pinpoint one single definition and as result, customer satisfaction can be defined in various interpretations (Yuksel and Yuksel, 2001). However, Oh and Parks (1997, p.37) based on critical analysis of customer satisfaction suggested a convincing definition that ‘customer satisfaction may result from a very simple or complex process involving extensive cognitive, affective and other undiscove red psychological and physiological dynamics. People with Disability as Potential Market: People with Disabilities are potential customers for the hospitality sector and catering to this customer base would tend to generate billions in the sector (Arellano 2003). Moreover, senior citizens are likely to experience disability in some form as they age, and tend to coincide with that life stage when they enjoy a retired life having time to travel with surplus disposable income (Fleischer and Pizam, 2002). United Nations, (2007) claims by 2050 universally the number of old age population would double. Thus, disability in some form would also be increasing (Mann, 2005). Groschl (2004) express that as people with disabilities is increasing so is desire to travel, and this awareness has given rise to the need for making travelling and facilities barrier free as hospitality industries in the future would have to depend on this market segment (Glover and Prideaux, 2009). Based on the research conducted by Oztruk, Yayli and Yesiltas (2008), in the hospitality sector in Turkey made i t evident that hotels and travel agents encounter tourist with disabilities and have a positive opinion in the growth of this market segment. Another market that Huh and Singh (2007) express are families with a disabled members too travel on holidays and choose hotels having facilities that are accessible too all members and this market fails to be realized by service providers. Disabled holiday makers may at times travel with their partner or children who could be normal and would prefer to stay in hotel room of their choice not in a predetermined segregated accessible room, however disabled tourist have very little option in rooms selection due to limited available rooms (Clark, 2008). This point out hospitality industry such as hotels rarely gives thought to the motives and expectation of disabled tourist whilst designing. Thus, Gladwell and Bedini (2004) acknowledges that hotel employees failing to deliver appropriate service to disabled tourist are not only the ones affected, but also the service affects the family members or individuals accompanying them. With the introduction of Disability Discrimination Act, work places have accepted employees with disabilities, in addition, media has assisted in the gradual change in ideology, attitude of the society and this has vastly given rise to attempts made in order to understand People with Disabilities as a potential market segments thus becoming a new phenomenon (Burnett and Baker, 2001). People with disabilities being a niche market segment in the hospitality sector, a prime .concern that this market segment faces is accessibility to facilities offered, which plays an important role in destination or accommodation decision making; moreover accessibility is measured differently compared to non disabled tourist (Isareli, 2002). Disability in the U.K. In the U.K. about 10 million disabled people dwell (Office for Disability, 2008). Possessing an estimate annual spending power of 80 billion (Breakthrough-UK, 2009). This might suggest that having realized the economic value of this market, hotels would cater and try to delight disabled customers. However an assessment carried by tourism for all estimates that 2% of hotels are found to be wheelchair accessible, moreover the British Hospitality Association assess that out of the new 10,000 hotel rooms built from 2004 only 1% were wheelchair accessible (Department for culture, media and sport, 2007b). This would make one ponder if very few hotel rooms are accessible only to wheel chair users let alone other disabilities, then it might be possible that the customer service offered to disabled tourist too may not be optimal, satisfying or delightful. According to Employers forum on disability (2009), survey conducted in 100 UK companies revealed 44% offer accessible products, only one- third front line departmental employees take into account the preference and needs of people with disability and only 44% companies accept the fact that their websites are accessible to people with disabilities. Hence with so little done suggest that hotel consider disabled tourist marginal and customer satisfaction might not be of importance. The reason behind this could also be due hospitality industries fear that an increase in disabled tourist could displace the normal core business (Phillips, 2002) Attitude towards people with disability: Darcy (1998) reflects how important is recreation for disabled and senior tourist and their attitude towards tourism, but the outlook towards people with disabilities at hospitality destinations (hotels) are a matter of concern. The attitude of the individuals in society and marketers in industries towards People with Disabilities is likely to be prejudiced and hospitality providers such as hotels aim to just be compliant with the discrimination act, but little attention is given on how the act can help satisfy the lucrative People with Disabilities tourist market (Burnett,1996). Attitude against people with disability as in Asia can also be experienced where disabled members are seen as disgrace and believe that people with disability suffer as a result of the doings in previous life (Parker, 2001). Daruwalla and Darcy (2005) based on study conducted suggests that, the attitude of hotel staff can be changed by organising role play , visual information about various impairments and empowering customer service employees to communicate freely with People with Disabilities would change the mindset, moreover such training could be initiated at hospitality institutions. Kaufman-Scarborough (2001) argues that though the ability and necessities of disabled individuals is addressed, very less attention by hotels is given towards understand their needs and capabilities as consumer. Williams, Rattray and Grimes (2006) suggests organisation must view accessibility as a service beneficial to all members of the society and not just confined to People with Disabilities,, moreover such a service which satisfies all members of society would indeed prove to deliver a competitive edge in the market. According to Israeli (2002) hospitality sectors whilst catering and serving People with Disabilitie s find it difficult to meet their needs since the service hospitable attitudes does not flow genuinely and hence not able to serve them well. This indicates that tourist with disabilities when on holidays at hotels will certainly evaluate every facility differently from the point of accessibility and if the service towards them does not flow naturally this could leave them dissatisfied. Thus if hotels take initiative to make- facilities accessible, training employees adequately in order to service and communicate with disabled tourist appropriately will indeed achieve customer satisfaction and be able to capture a growing profitable loyal market. Barriers and its impact on service: Although this disability market segment, requiring special needs is gradually becoming of importance to the hospitality sector, majority of the hospitality industry do very little and tend to do adjustments just to be compliant with the law (Burnett and Baker, 2001). Besides that hotel managers do nothing more to cater or meet the needs of this niche market and tend to project indifference whilst meeting expectations and wants (Rice, 2006). According to Sen and Mayfield (2004) lodging facilities have numerous limitations when catering to People with Disabilities such as transportation, misplaced wheelchairs, the issue of accessibility to various public facilities, and the incapability of dealing appropriately towards people with different disabilities. People with Disabilities find it difficult to move around freely and perform activities and gestures within normal time as compared to non-disabled people (Daniels, Rodgers and Wiggins, 2005). Hence A prerequisite at hospitality sites to serve this special market segment so that their desires to enjoy leisure, experience facilities and rejuvenate at hospitality sites which are same as non disabled people is requirement of qualified human resource (Oztruk, Yayli and Yesiltas, 2008). Non disabled tourist have better experience than disabled tourist and hence if hotels wish to cater and serve people with disabilities then the barriers faced by people with disabilities such as mobility impaired, visually impaired, mentally impaired must be considered (Thapar et al., 2004). This segment comprises of various challenges that industry may face due to need for special equipments, change in structure, incapability of staff to handle customers (Ray and Ryder, 2003). It is vital that tourist sites that intend to cater to such a lucrative segment must address to special needs and consider barrier removals in order to make facilities accessible and enjoyable (Oztruk, Yayli and Yesiltas, 2008). Which would service not only people with disabilities but others too such as guests carrying heavy luggage or having baby pushchair (Westcott, 2004). Oztruk, Yayli and Yesiltas (2008) do opine that much more needs to be done for this market segment in order to increase the number of tr ips taken by disabled tourist, increasing activities in hotels and vitally hospitality sectors need to be educated on interaction and maintaining positive relationship with disabled tourist. Besides the structural barriers, disabled tourist due to their personality and difference in communication whilst socializing transpire as constraints to have an effective relationship with the society (Daniels, Rodgers and Wiggins, 2005). However, McKercher, Packer, Yau and Lam (2003) underpins that People with Disabilities as tourist are very well capable of establishing relation with people around them. In the tourism industry, service providers, which also include hotels, do little in regards to educating and training their employees in areas of understanding and serving People with Disabilities appropriately (Grady and Ohlin, 2009; McKercher, Packer, Yau and Lam, 2003 and Miller and Kirk, 2002). Lack of communication, knowledge about various impairments and negative prejudice leads to individuals maintaining distant and tend to have a wrong mindset about People with Disabilities. Thus, at times hospitality service providers having a stereotype view of People with Disabilities as sume that a disabled person is incapable of any activities one such example is the assumption that ‘wheelchair chair user is unable to communicate (Daruwalla and Darcy, 2005, p. 552). This suggests that negative attitude and lack of knowledge will indeed put employees in a position not knowing how to react or serve and communicate with disabled tourist. Smith, Austin, and Kennedy (2001) assert that tourist with disabilities when confronted with barriers that mar their movement greatly lowers their leisure satisfaction and tend to avoid such destinations. Through the survey conducted by Grady and Ohlin (2009) it was evident that hospitality managers find it difficult to cater to the needs of People with Disabilities as tourist since hoteliers lack the knowledge of dealing effectively thus meeting needs and expectation. Daniels, Rodgers and Wiggins (2005) state that hotel employees are prone to be underprepared in effectively dealing with People with Disabilities as tourist as they lack information and training in dealing with them. This points out that with such service delivered would certainly not satisfy or delight the tourist. Accessibility and impact on customer satisfaction: People with Disabilities and their quality of life is greatly impacted by recreation and it is vital for such recreational sites to be accessible, since through empirical research it was evident that accessible recreation sites have positive enriching effect on People with Disabilities (Darcy and Daruwalla, 1999 and Ray and Ryder, 2003). Before embarking on a travel journey, in order to be safe and have an enjoyable experience, people with disabilities must judge and decide on various concerns, determine risks by gathering required information and the criterias that influence decision process is more complex than for a non disabled tourist (Yau, McKercher and Packer, 2004). If People with Disabilities as tourist are not provided with necessary accessible information by the hotel or through hotel website, the satisfaction of choosing the hotel may not be experienced and this would restrain the motivation and desire to travel (OConnor and Frew, 2002). This suggests that if initially it self the motivation and desire to travel is not that high, due to lack of information the customer satisfaction could also be at jeopardy. Moreover, despite of risk evaluation People with Disabilities encounter many hurdles whilst they travel and sites that are inaccessible could have an impact on them, spoil their holiday and could even diminish their travel as well as stay experience (Oztruk, Yayli and Yesiltas, 2008). Hotels in particular though claim to be accessible, are in-fact not completely and easily accessible to disable tourist, and hence disabled tourist lack trust on hotels and rely on personal inspection of accessibility (Ray and Ryder 2003). This indicates that people with disabilities would be apprehensive whilst selecting places. Hence Ray and Ryder (2003) suggests that marketers can reach out to People with Disabilities and can be attracted to destinations is by highlighting them in advertisements, which could encourage the selection of destination. Therefore, according to McKercher, Packer, Yau and Lam (2003) people with disabilities unlike non-disabled tourist face barriers that are inherent, economi c, and environmental that hinder participation, interactive barrier- that is due to the attitude of hospitality service providers and non-availability of accessible information. The above-mentioned barriers are ascertained by Clark (2007) based on his life experience he expresses that, holiday for people with disabilities could be miserable. Since often, hotels have few accessible rooms and tend to be occupied by non-disabled people; moreover online hotel reservation websites lack the option for selecting an accessible room and in addition, travel agents charge more for service offered. Thus, Westcott (2004) articulates that people with disabilities tend to be more loyal and would return to those locations, which are accessible, where their needs are catered and make holiday experience memorable. Hence, it is suggested that to better serve People with Disabilities, which would satisfy and delight them it is important that hoteliers understand what within the establishment would prevent disabled tourist to participate in activities (Goodall, Pottinger, Dixon and Russell, 2004). Web site barrier: The advocates of People with Disabilities believe that hotel web sites that fall under the disability discrimination act and must be made accessible, however courts are yet to ensure that (Kreismann and Palmer, 2001 and Sherwyn, Eigen and Klausner, 2000). People with Disabilities such as visually impaired find it difficult to navigate through website (Mills, Han and Clay, 2008). In addition, face way-finding barrier, which can be over come with the help of facilitator (Thapar et al., 2004). This suggests that the satisfaction of visually disabled tourist may not be optimal since hotel websites if not accessible would influence the decision and service experience. Williams, Rattray and Grimes (2007) ascertains that hospitality industry when developing websites rarely take impaired users into consideration and hence few websites can be found that are friendly to visually impaired users. Mills, Han and Clay (2008)says that websites with accessibility barriers pose as a problem and decreases the opportunity of using websites, however websites when made accessible make People with Disabilities independent and can get-into websites for information despite the impairments. Some facilitators that can be used in websites are screen-read softwares that convert text on websites into speech or can also convert text into Braille (OBrien 2005). Web content accessibility must be capable to serve individual in society, which also includes People with Disabilities, however hotel website information accessibility is low and fails to meet the needs of disabled tourist for whom information provided plays an important role in travel decision-making (William, Rattray and Grimes, 2007). Despite this, various hotels fail to make provision for people with disabilities and on inspection by William and Rattray (2005), they discovered that many hotels have their web pages that are not access ible and even if they are, it was found to be compliant only with first level of accessibility addressed by world wide web consortium (W3C). Hence, it is evident that without proper web accessibility and inaccurate information for such a large market of people with disabilities who wish to travel may experience dissatisfaction through the service offered by hotels. Nusair and Kandampully (2008) put forth that service offered through websites that are accessible, helpful and providing desired information greatly affects customer satisfaction positively. To facilitate accessibility to all including disabled tourist the world wide web consortium have developed web content accessibility guidelines, following which, enables access to all(World Wide Web Consortium, 1999.) Apart from facilitators that convert text to speech or Braille which is very convenient for people with disabilities such as blindness, deafness but it is also important to address web accessibility for those have reading difficulty. WebPages commonly use option for changing the text size for accessibility but pay little attention to colour, it is important to note that some users cannot differentiate between colours and options must also be available to view text without colour and colour scheme used must be contrasting enough (World Wide Web Consortium, 1999). These simple guidelines in hotel websites could influence satisfaction, help in decision-making and the people with disabilities as tourist may patronize such hotels. Practically most of the industries universally lose some of their customers to competitors (Devlin, Gwynne and Ennew, 2002). This may be because the competing service provider is likely to meet the customers satisfaction level and expectation. Forsyth (1999) put forth that suppliers tend to cater to specific wants; however, customers commonly wish to do be associated with suppliers and their employees who are creative, honest, responsive, knowledgeable, approachable and cater to all wants and this makes customers see them as professional and tend to switch and maintain relation with such suppliers. Influence of hotel service on customer satisfaction. Customer oriented industries such as hotels place customer at the core whilst evaluating customer satisfaction, however in order to do so is it important to understand the customers needs and expectations which would help maximize satisfaction and maintain competitiveness and profitability ( McMullan, 2005). The study conducted by Danaher and Mattsson (1994) reveals that customer satisfaction in hotels is based on evaluation of various services offered which customers are likely to evaluate them separately and not collectively hence strongly impacting customer satisfaction. According to Forsyth (1999) in hospitality industry such as hotels, customer service is of prime importance to maintain good customer relation and maintain customer satisfaction. Cartwright (2000) argues that delighting a customer is also of importance and can be achieved when product and facilities serve more than expected. Service providers are now realising that delighting customers is more vital since by just satisfying customers and gaining their loyalty though are primary factors whilst satisfying customers cannot be entirely relied on. Disabled customers too travel and wish to enjoy facilities, services and are delighted when all is accessible, hotels need to keep them in mind whilst assessing their services. Shoemaker and Bowen (2003) revealed that in order to delight, maintain loyalty and connection, and gain trust from customers for the organisation it is important that all services and facilities are designed keeping customers into consideration. Based on survey conducted by Wei, Ruys and Muller (1999) concluded that people with disabilities and including senior travellers gave more importance to facilities and service that the hotel offered than other attributes such as dà ©cor, price, food and beverage, when judging the satisfaction they experienced during their stay. Zeitmal and Bitner (2003) explains that in order to achieve customer satisfaction, it is important to maintain quality and standard in every customer service encounter, in-order to do so it is important that employees understand specific requirements and priorities of customers during each service encounter. Findings and Suggestions:. From the literature it is evident that people with disabilities experience a lot of constraints, and have to consider various risks when planning to travel, also they face with limited options during travel selection process (United Nations, 2007). The lodging facilities such as hotels too are few that are able to cater to their needs and treat them as expected (Vignuda, 2001). Thus, often-disabled travellers are forced to select only those hotels that they are aware of, which will cater to their needs, since other hotels fail to treat them as expected and would fail to provide a satisfying experience. It is apparent that gradually in the future hospitality industries such as hotel would have to cater to this growing market and customer satisfaction would be of importance to ensure repeat business and draw such a niche market into hotels. Most of the service providers are reactive and implement installation of ramps or automatic door